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Policies

Payment
we accept payments via PayPal.

All prices are in Canadian Dollars.

Shipping
• all items will be shipped via Canada Post.
• an email notification will be sent to you when the order gets shipped.
• you will receive your product in a sturdy kraft box with interior padding.
• please allow 1 to 2 weeks for your order to be processed.

michèle guevara is not responsible for any duty or customs charges that may occur in your packages shipment, lost or stolen items.
For special shipping with a private carrier (DHL, Fed Ex, UPS) please contact me via email directly.


Refunds and Exchanges
• please keep in mind that images may appear differently, specially in colour, depending on your computer screen.
• we only accept exchanges or store credit - the items must have all original tags and have not been worn, used or washed.
• all products must be returned in their original packaging.
• to complete a return or exchange please email us, and indicate your shipping order number to receive a prepaid and pre-addressed return shipping label (for returns within Canada only). Please contact us beforehand to advise on what is best for you.
• all "sale" items are final.
• please send us your claim via email, no later than a week after you receive your order.

<< Please contact me if you have any concerns or for any custom orders. >>


michèle guevara©. last updated April 2015